12/30/2023 0 Comments Safestay hostel madrid![]() We will do everything in our power to make you feel as if you have never left your house. If at any time you decide to give us an opportunity again, say to you that your stay will be 10 and you will see that what matters most to us here are our guests. It is clear that what we did was not enough so, once again, we apologize and inform you that since then we have new protocols in the hostel so that none of this will happen again. As soon as we realized this, all the staff (including me) tried to do everything in our power so that you as guest would not be affected in the least. As much as the teachers were informed, who had to take care of the students as responsible as they were, their attitude did not change at any time because the attitude of the teachers was not appropriate either. During those days, a group of teenagers stayed with us, who showed that they did not respect the hostel staff, much less our guests. Say to you that we are very sorry of what happened during those days that you were staying with us and that is why from the management, we wanted to respond to you personally. Kind regards, Ana General Manager.ĭear guest, First of all, I apologize for the delay in responding to your comment. If at any time you decide to give us a chance again, make sure none of this will happen to you since we will all be super attentive to you. Regarding the subject of the staff, I do not understand what could have happened because they are always willing to help with a smile, so I apologize if it was not what they transmitted to you. However, we know that there are guests who still prefer to bring their own food, so we maintain an area exclusively for this with a microwave. Explain to you that we removed the kitchen some time ago at the request of many of our guests who asked us for cheap and delicious menus typical of Madrid, so we recommend you all our bars so that you can taste them. ![]() ![]() Every day we try harder to cover all your tastes and needs and it is clear that in this case we have not succeeded because you have not felt at home. We would have loved to be able to read that everything was 10 but, in this case, it could not be possible so from the management we wanted to respond to you personally.
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